Delivery FAQs

When will I receive my item?

If you have ordered and the payment is cleared before 1600, You will receive your item the next day. We provide free express shipping for all orders.

My delivery has not arrived / There are boxes missing

We ship all our items together, but there are times when the courier may separate the parcels during transit. Please allow until the end of the working day to receive all your parcels should this happen. If it has been more than 1 working day, please contact us quoting your order number and we can look into this for you.

I’m not going to be in on the day of delivery

Our delivery partner offers a range of alternatives, when your order is shipped. A message with a tracking link will be sent to the mobile number provided during checkout, using this the delivery can be changed to suit you.

How much is the delivery charge?

We offer FREE next day delivery to UK Mainland Addresses and competitive rates to the rest of the UK and Europe. Please refer to our shipping policy for further details.

Do you ship outside of Europe?

We currently do not ship to outside of Europe but please do keep checking as this is something we are hoping to start soon.

Can I delay my day of delivery?

Yes! Please use the link provided by the courier to do this up to 7 working days ahead from the scheduled delivery day.

Do you deliver to the Scottish Highlands, Channel Islands or Isle of Man?

We do offer a chargeable delivery service to these areas, please refer to our shipping section for further details.

Will the driver help me with the boxes during delivery?

Our delivery partners are usually advised to leave parcels at the door when successfully delivered, this is dependent on the driver of the day however.

Can I collect my order?

Yes! Our warehouse is located in West London, prior to placing your order please contact us so we can arrange this with you.

Get in touch

Have questions about your order, or a general enquiry?