General FAQs

We aim to reply within 1 working day for all queries, on busier occasions this may be up to 2 working days. Please message us after 3 working days if you haven’t heard from us.

All of our products come with a manufacturer warranty covering defects for manufacturing only. Please see the warranty section for more details.

All of our items are delivered flat-packed for maximum safety during delivery, we have ensured to work closely with our suppliers to make assembling your new purchase as easy as possible. A majority of our sets take no more than an hour between 2 people to build with fully guided instructions.

Our items are replenished frequently throughout the year, please keep a lookout for the pre-order tag on the products description page to see when it will be next in. Alternatively you can drop us an email at support@evre.co.uk

All our items on this site are sold as new

When your order is shipped you will receive a confirmation email with a tracking number, please follow the link to see the live status of your order as it progresses to you for delivery. EVRE has partnered with a number of couriers to facilitate in making receiving your parcel as easy as possible.

Our items do not come with receipts in the box. You would have received an order confirmation email from us at the point the order was placed.

Please be sure to type the code as exactly shown, including lower and upper case with no spaces (especially if copying and pasting). If this does not work, please contact us.

As a small business we keep our prices as competitive as possible while maintaining a small profit margin. If you are placing a large order, we may be able to offer a discount and this will require one of our customer service team members to look in to. Please contact us and this option can be discussed.