How long until my query is answered?
We aim to reply within 1 working day for all queries, on busier occasions this may be up to 2 working days. Please message us after 3 working days if you haven’t heard from us.
What’s your opening hours?
We are open Monday to Friday 0900-1700 and Saturdays 1000-1400.
Is there a warranty?
All of our products come with a manufacturer warranty covering defects for manufacturing only. Please see the warranty section for more details.
Is assembly required?
All of our items are delivered flat-packed for maximum safety during delivery, we have ensured to work closely with our suppliers to make assembling your new purchase as easy as possible. A majority of our sets take no more than an hour between 2 people to build with fully guided instructions. Refer to the technical details drop down menu on the item’s description page for detailed information.
The item I need is out of stock
Our items are replenished frequently throughout the year, please keep a lookout for the pre-order tag on the products description page to see when it will be next in. Alternatively you can drop us an email at email@example.com
What condition is your stock?
All our items on this site are sold as new.
When will I receive my item?
If you have ordered and the payment is cleared before 1600, You will receive your item the next day. We provide free express shipping for all orders.
My delivery has not arrived or there is boxes missing?
We ship all our items together, but there are times when the courier may separate the parcels during transit. Please allow until the end of the working day to receive all your parcels should this happen. If it has been more than 1 working day, please contact us quoting your order number and we can look into this for you.
I’m not going to be in on the day of delivery
Our delivery partner offers a range of alternatives, when your order is shipped. A message with a tracking link will be sent to the mobile number provided during checkout, using this the delivery can be changed to suit you.
How much is the delivery charge?
We offer FREE next day delivery to UK Mainland Addresses and competitive rates to the rest of the UK and Europe. Please refer to our shipping policy for further details.
Do you ship outside of Europe?
We currently do not ship to outside of Europe but please do keep checking as this is something we are hoping to start soon.
Can I delay my day of delivery?
Yes! Please use the link provided by the courier to do this up to 7 working days ahead from the scheduled delivery day.
Do you deliver to the Scottish Highlands, Channel Islands or Isle of Man?
We do offer a chargeable delivery service to these areas, please refer to our shipping section for further details.
Will the driver help me with the boxes during delivery?
Our delivery partners are usually advised to leave parcels at the door when successfully delivered, this is dependent on the driver of the day however.
Can I collect my order?
Yes! Our warehouse is located in west london, prior to placing your order please contact us so we can arrange this with you.
There are parts missing from the boxes during to assemble the set?
We do apologise for this, our items are pre sealed from the supplier and quality controlled. We can get these out to you. Please contact us kindly quoting your order and part number from the manual and our customer care team will look into this for you.
Can I change or cancel my order?
AnswerThis can be done before the item is dispatched, usually before 1300 for orders placed in the morning and 1600 for orders placed in the afternoon. If your order has already been dispatched or delivered please follow the returns procedure.
What is your returns policy?
We do accept returns and will always try to help where we can to ensure your satisfaction and resolution to the matter, please refer to our returns section for further information.
Can I exchange my item for a different set or colour?
We can certainly look into this for you depending on the type of item purchased, please do contact us where a member of the team will be able to look at your order. Kindly note any differences in cost and collection and shipping charges may apply. All items will need to be returned unused and as originally delivered in their original packaging.
Where can I find my invoice?
This is automatically sent when your payment has been processed when checking out, please keep a lookout in your email inbox or junk folder to find it.
Does the package contain a receipt?
Our items do not come with receipts in the box.
I’d like to track my order
When your order is shipped you will receive a confirmation email with a tracking number, please follow the link to see the live status of your order as it progresses to you for delivery. EVRE has partnered with a number of couriers to facilitate in making receiving your parcel as easy as possible.
What payment methods do you accept?
EVRE offers a range of payment options to suit everyone’s needs. We can take payments on the phone and online via credit and debit cards. In addition to this, we also accept payments via PayPal, GooglePay, ApplePay and Klarna.
Do you take finance or instalment options?
EVRE have recently teamed up with Klarna to offer different finance options to help in spreading payments across easily. Please be sure to select this during the checkout process. Click here to find out more about Klarna.
My promotional code is not working?
- Please be sure to type the code as exactly shown, including lower and upper case with no spaces (especially if copying and pasting). If this does not work, please contact us.
Do you offer reduced prices?
As a small business we keep our prices as competitive as possible while maintaining a small profit margin. If you are placing a large order, we may be able to offer a discount and this will require one of our customer service team members to look in to. Please contact us and this option can be discussed.
My payment has become delayed?
Some payment providers may take longer to process payments than others, this is usually but not always 24 hours. Please reach out to your bank to look into this. Your order will remain pending until it has been cleared and then dispatched by our warehouse.
What is 600D Oxford cloth fabric?
EVRE outdoor weatherproof covers are made from 600D Oxford fabric due to its heavyweight polyester base. It’s durable and hard-wearing making it popular due to the versatility of the fabric. Providing good durability, breathability and being quick drying makes it perfect for the job
What’s Synthetic Rattan?
Made from a recycled plastic ingredient to keep inline with our environmental requirements, EVRE furniture sets provide the best of both worlds for rattan. As natural ones would rot outdoors, the synthetic rattan will not due to being weatherproof! We always recommend covering our sets with a breathable waterproof cover.
I need to purchase additional cushion covers for my outdoor set
Will the rattan weave match?
We work with a number of suppliers and there may be a 6-7% variation in the hue of colour between our sets. We have tried to represent this as accurately as possible in our photos but screen settings may change the appearance. As our items are hand finished some weaves may also alternate in direction to provide a more natural feel, while also making each EVRE furniture set unique.
How do I wash my outdoor furniture cushion covers?
We recommend a gentle hand wash with no harsh chemicals and air drying afterwards, spot cleaning can also be done using a damp cloth.
What glass do you use on your outdoor furniture tables?
We add tempered glass to our tables to ensure maximum safety, heat resistance for hot nibbles and shatter proofing for total peace of mind by ensuring no large shards
CosmoGrill is one of our brands which specialise in traditional charcoal and modern gas barbecues. In addition to this CosmoGrill provide an array of cooking accessories to suit all audiences and being part of our company, makes us an authorised reseller of it's products.
My barbecue did not come with a regulator and hose?
If you have purchased one of our CosmoGrill Original or Pro series barbecues, due to cross compatibility with propane and butane gas, we do not supply a regulator as you may already have one for the tank you own. If this is your first purchase, please visit CosmoGrill’s Gas & Regulators page for more information on buying your first one.
What grade steel is your Platinum Stainless Steel barbecues made from?
Our platinum range is manufactured from 430 grade stainless steel, firstly being food safe. It also provides excellent durability outdoors which can resist corrosion and rust.
I’m concerned about rusting
CosmoGrill barbecues are made to last, some TLC is required along the way though! Always remember to keep your barbecue dry and prevent moisture buildup by uncovering your barbecue regularly. You can also use add-ons such as anti-rust spray to create a protective barrier for total peace of mind.
I need some tips on cleaning
Never use an abrasive brush or harsh chemical on your CosmoGrill barbecue! The paint and enamel are there to protect it and make your experience better.
I need to clean the cooking grates
If you have a CosmoGrill enamelled or cast iron grate, be sure to burn off the residue by heating the grate and using a non-abrasive brush to scrape off anything left over. Although not recommended, if you do feel the need to wash the grates, a non-citrus based washing liquid heavily diluted can be used, always ensuring the grates are fully dried after for storing.
Some of the burner tubes are not lighting or I am not getting enough gas flow
We are sorry to hear this, a number of reasons can cause this from external climate or re-using a used regulator which may have its safety trigger activated. Please be sure to follow the manual for advice on lighting your barbecue, if you still having issues a regulator reset may need to be performed:
1. Turn off the gas at the propane tank.
2. Disconnect the hose from the propane tank.
3. Open the lid of your BBQ Grill.
4. Turn all the burner valves to high.
5. Wait for 2 minutes.
6. Turn off all the burner valves.
7. Connect the gas line back up to the propane tank.
8. Turn on the propane tank slowly.
9. Light the grill using the proper ignition sequence.
If you're still having issues please contact us.
Stainless Steel Bins
I need to purchase a replacement container for my bin?
How do I clean my bin?
Please use a damp cloth with non abrasive or harsh chemical cleaner heavily diluted to keep things pristine, always ensure to dry the bin when done. The internal containers can be washed with warm soapy water.
Do I need an anchor kit?
Our trampolines are designed to be free standing and stable, if you do live in a windy area we would certainly recommend one to weigh it down!
Can the trampoline be moved?
Of course not only are they lightweight, it makes it perfect to mow the lawn. Just make sure there is someone else to help you.
How do I remove mould from my trampoline?
A soft bristle brush with warm soapy water is perfect, to prevent repeat occurrence we do recommend a natural based anti-moss/ mould spray.
I'm worried about rusting?
EVRE trampolines are made with durable rust resistant alloy steel frames to ensure a prolonged life through wear resistance. We do recommend however if you live near salt water area to please consider spraying anti rust spray on the exposed metal surfaces.
I need a quick and easy tree to setup
Have you seen our Brunswick Spruce tree? With minimal fluffing required and a range of sizes it’s perfect to get going for immediate decorating once assembled (Takes 10 minutes!).
My tree does not look as fluffy as the product photos?
On first delivery the trees are sealed tightly for maximum safety during transit by the supplier, once assembled please take some time to peel back the branches to ensure the tips are fully opened to your preferred amount for a flutter looking tree. At Evre we always add as many tips as possible to the branches for a realistic effect. The best thing? You won’t have to worry about it next year.
Lots of snow has fallen in the box when I removed my tree from it.
Please don’t be alarmed! Evre Christmas Trees comes with additional snow added to the branches to compensate for any which falls during transit ensuring you get a guaranteed feel of the outdoors inside!
Do I need building permission for my shed?
All Evre garden sheds are units which do not require permission in general, as they are storage units. We do however recommend checking with our local authority encase special considerations are in place.
Where is the floor?
As mentioned in the product page, our Evre sheds comes with the metal frame base only to allow custom flooring to be added on top depending on end-user preference
Do I need to prepare anything before building my shed?
Please do ensure you have a stable, flat surface before assembling your Evre shed in its position to ensure maximum performance.
I’m worried about condensation?
All Evre metal sheds come with ventilation panels to ensure maximum airflow to reduce the chances of this occurring.
I’ve found damage to parts when unpacking?
We are sorry to hear of this and will be sure to resolve at the earliest, to assist us in this please contact us on firstname.lastname@example.org quoting your order number, images of the issue and a photo of the delivery label on the box so we can quickly identify your order and get back to you with further information. Please do ensure all items are checked and removed from the packaging so we can resolve any issues in one go.
I need to speak with someone
Please contact us on our office number: 07375491095, it’s also WhatsApp Business enabled if you’d like to send us a message there.
Do you have any accessories or addons for my item?
We’ve always got new things! Feel free to browse our accessories section on each of the tabs at the top of the homepage for your items category to see what’s on offer.
Returns and Refunds
I’ve sent my item back, when will I be refunded?
Once our returns warehouse receives your item, it is inspected and then refunded based on the returns policy. From being delivered this should be done in 4-5 working days.
I am still waiting for my refund to arrive?
Once we process your refund, you will receive an email confirming. The funds are sent to the original payment method and usually takes no more than a few working days. If after 7 days you have not received it, please contact your bank who can assist you further.