Returns FAQs

We can certainly look into this for you depending on the type of item purchased, please do contact us where a member of the team will be able to look at your order. Kindly note any differences in cost and collection and shipping charges may apply. All items will need to be returned unused and as originally delivered in their original packaging.

We are sorry to hear of this and will be sure to resolve at the earliest, to assist us in this please contact us at support@evre.co.uk quoting your order number, images of the issue and a photo of the delivery label on the box so we can quickly identify your order and get back to you with further information. Please do ensure all items are checked and removed from the packaging so we can resolve any issues in one go.

We do accept returns and will always try to help where we can to ensure your satisfaction and resolution to the matter, please refer to our returns section for further information.

Once our returns warehouse receives your item, it is inspected and then refunded based on the returns policy. From being delivered this should be done in 4-5 working days.

Once we process your refund, you will receive an email confirming. The funds are sent to the original payment method and usually takes no more than a few working days. If after 7 days you have not received it, please contact your bank who can assist you further.

This can be done before the item is dispatched, usually before 1300 for orders placed in the morning and 1600 for orders placed in the afternoon. If your order has already been dispatched or delivered please follow the returns procedure.