Returns Guide

1. Returns

1.1 Change of Mind

1.1.1 If you change your mind for whatever reason, we are happy to offer a FREE return/collection for your item(s) in exchange for store credit (valid for 2 years from the issue date) equal to the full amount of your purchase. Please note free returns does not apply during promotion periods

1.1.2 Alternatively, if you prefer a refund to your original payment method, the responsibility for the return and all associated costs lie with you. We are often able to help arrange a collection for you and can let you know the cost for this if you would prefer.

The item must meet our products conditions for return otherwise store credit will not be provided.

1.2. Damaged or Missing Parts on Arrival

1.2.1 Any missing parts or cosmetic defects on the product need to be reported within 7 days of delivery.

1.2.2 If you discover your item has been damaged on arrival, please do not assemble or use the product. Open all boxes and perform a quick check through to see how many part(s) are affected. Often we are able to offer replacement parts without the need to return the whole item. However, please do not assemble the product if you do not intend to keep it and contact us to arrange a return.

1.2.3 If you discover you have missing parts when you're attempting to assemble the item then please contact us with the relevant part numbers from the manual, so we can organise replacement parts for you.

1.2.4 We will only accept returns when damage has been reported prior to assembly and the entire item is returned in the original packaging it came in, in an unused condition. Please ensure the item is completely disassembled and you have securely packed the item to avoid any courier damage, as failure to do so will impact our ability to refund you.

2. Return Inspection and Refund Eligibility

2.1 All returns are subject to inspection upon receipt.

2.2 If your return meets any of the following conditions, your refund will be subject to deductions of up to 100%:

• Returned in a used or damaged condition
• Returned with damage caused by improper storage, including but not limited to exposure to rain or moisture resulting in damaged packaging or rusting of steel components
• Missing items or only part of the order returned
• Wrong item returned
• Returned without its original packaging

2.3 All items must be returned in their original packaging.

2.3.1 If you no longer have the original packaging, you must obtain explicit written permission from us before sending your return. As part of this process, you will be required to submit a photo of your proposed alternative packaging for our approval. Returns sent in alternative packaging without prior written permission will not be accepted and will be returned back to you. We will only ship the item back out once free of cost and the courier will attempt delivery twice after which it will come back to us, so please make sure you're available to receive it. Otherwise you will need to pay for this to be returned back to you.

2.3.3 Where an item is being returned due to a fault, damage upon arrival, or because it does not match its product description, the original packaging requirement will be waived. However, you remain responsible for ensuring the item is adequately protected during return transit. We accept no responsibility for any additional damage incurred during return shipping.

2.4 In cases where we are unable to process a refund, we will always try to contact you. If you would like the item sent back to you, this can be arranged at your cost. If we do not hear from you within 14 calendar days, your item may be discarded or donated.

2.5 All refunds are subject to our Store Policy. Please take a moment to read it if you have any concerns.

2.6 Still have questions? Visit our Returns FAQs for more.

3. Events Outside Our Control

3.1 We will not be liable for any delay or failure to perform our obligations relating to returns, collections, inspections, exchanges, or refunds where such delay or failure results from events outside our reasonable control.

3.2 Events outside our reasonable control may include, but are not limited to:

• courier or transport disruption
• severe weather
• flooding, fire, or other natural disasters
• strikes or industrial action
• war, civil unrest, or terrorist threats
• epidemics or pandemics
• power, systems, or telecommunications failures
• delays affecting suppliers, warehouses, or delivery networks

3.3 Where an event outside our reasonable control affects our services, we will aim to keep you informed and resume normal processing as soon as reasonably possible.

Your UK statutory rights are not affected by our returns policy.